KYC Process




Colour copy of a valid Government issued Photo ID.

Examples of accepted photo ID: Passport / National Identity card (front and back) / Driver License (front and back)

The expiration date must be valid. The entire document must be present in the copy uploaded including full name, ID number, photo, and expiration date.




Copy of a valid Utility Bill as proof of your current address. This can be a payment request/ receipt sent to your legal address, such s Water / Electricity / Gas/ Internet/ Land Line Phone bill or a recently issued Bank statement.

In order for it to be approved, the Utility bill/ Bank statement must be issued within the last 6 months of submission. The document must be present in the copy uploaded including your full name, physical address, issuance date, and utility company name or logo.




If you use a Credit / Debit card for the transactions in your account, we require front and back color copies of the card.

Please follow the guidelines below for any uploaded file:

  • The entire card must be visible showing all four corners
  • Front side must show the first 6 digits and the last 4 digits of the card, Card Holder name and Expiry date (Please cover the other digits)
  • Back side must show the signature (please ensure that the CVV/CVC code and the middle 6 numbers of the card are concealed in case they can be seen from the back)
  • Copies which are unclear, cut, or with missing required details (Back copy without a signature, front copy without mandatory details) will not be approved.
  • Please note, that in case there were multiple cards used, we will require copies per each card.



Selfie with your ID

Upload a selfie picture of yourself holding your ID/Passport. Make sure that the image is in high quality.

  • The image should contain your name, our website name, and current date.
  • Please make sure that the ID and your face are clearly visible.
  • Use a plain wall as a background. Do not wear sunglasses or hats.


The Company reserves the right to request additional documents to ensure the proper verification of your account.

For your convenience, you may submit the necessary by email to [email protected]

We accept the following format: jpg, jpeg, png, pdf, gif or doc. We do not accept compressed formats or links. Please ensure the documents are clear and legible.

Upon submission, you will receive an email stating whether the account has been verified or not.

Please note, additional documents may apply to conduct further billing procedures, please contact Customer Support for details